Imatra's service promise for companies: a response within 48 hours

The program specifies the guidelines made in the strategy and guides the work of office holders. It allows us to measure whether the city is doing the right things to aim for by 2030.

Tourism is vital to us

2023 company representatives from Imatra responded to the vitality survey carried out in 80. Most of the respondents were of the opinion that tourism is our top of all industries.

- From the point of view of the different areas of the city, it has been identified that Saimaa, Ukonniemi-Rauha and Imatrankoski are prime targets for development, but yes, the entire city's entrepreneurship operating environment and employment are promoted with the vitality program, vitality director Susanna Issakainen says.

Things budgeted for this year are already currently being prepared.

- In addition to the ongoing development projects in the city, the development activities that have been done in the city until now will also be used, so that the same things are not done again. It doesn't make sense to do projects for the sake of projects, but to work together for the good of the province, states Issakainen.

The city is a test platform for the needs of companies

The city can be an enabler of various new functions and they want to be tested in a real urban environment.

- So let's try what the company needs. I think it's great to be able to develop cooperation between the public and private sectors. This year we will plan and next year we will test the model in practice, Susanna states.

- The test platform could also work well the other way around. If the city has a need for a new service or product, it could be tested with an entrepreneur, CEO of KEHY Antti Oravuo continue.

The entire city group commits to the service promise

- In part of the organization, the service promise already works very well, but the goal is to make it work throughout the entire group. We made the service promise customer-oriented, and it became concrete in such a way that the entrepreneur is answered and understood within 48 hours of receiving the contact request.

At Imatran Seudun Kehityshtiö, the service promise is perceived as a good thing.

- It seeks to change the culture of the city's operations and thereby it will be seen as better customer service towards entrepreneurs. Let's find out what the entrepreneur wants, the entrepreneur understands how his request will progress in the municipality's cart and how long it will take, says Oravuo.