City hall customer service

Contact us

Virastokatu 2, 55100 Imatra
Tel. 020 617 2253
asiakaspalveluimatra.fi

City center 020 617 111 (please note that our customer service does not return calls)

Customer service is open from Monday to Thursday from 8 a.m. to 16 p.m. and on Fridays and evenings from 8 a.m. to 15 p.m. 

Different opening hours in summer 2023

Midsummer:

• Thu 22.6. from 8 a.m. to 12 p.m
• Fri 23.6. Closed

The customer service has a computer available for Internet transactions and, if necessary, you can get guidance on electronic transactions from customer advisors.

You can also leave feedback about the city's operations to the customer service on 020 617 2253. It is also convenient to leave feedback through the city's website. 

City services

• Resident liaison services
• Complaints from the parking supervisor
• City forms and brochures
• Visible plans, plot divisions, etc.
• City hall space reservations
• Reception of document orders, comments, reminders, etc. for the city
• Sale of maps
• Imatra regional environmental authority customer service and advice on 020 617 4323
• South Karelia Waste Management Authority customer service and advice on 020 617 4323
• Feedback from Imatra's Real Estate and Area Service
• Imatran Water invoicing, e-mail vesilaskutusimatra.fi or call service on 020 617 4343 on weekdays between 12:am. - 15. pm.
• Ticketmaster ticket sales from Monday to Thursday from 9 a.m. to 16 p.m. and on Fridays and eves from 9 a.m. to 15 p.m.
  If the opening hours of the ticket office do not suit you, you can agree on a business time by calling 020 617 6647 in advance.
• Teatteri Imatra group ticket sales, e-mail teatteriimatra.fi or phone 020 617 6647 

The services of the registrar

Reception of forms coming to the registry office on weekdays

Consumer advice is given via the national telephone advice line on 029 505 3050 (på svenska 029 505 3030). 
Telephone counseling is open on weekdays from 9.00 am to 15.00 pm. In addition to telephone advice, you can do business at the address kuluttajaneuvonta.fi. On the page you can find all consumer advice services, which include, in addition to the telephone service, e.g. an electronic contact form, guidance on making a complaint reclamation assistant and current operating instructions. These other services work even when the telephone service is not open.