Contact us

Report a problem

Contact information that you can contact in urgent water, wastewater or network matters.

Fault reports   

020 617 2253
Weekdays from 9.00:15.00 a.m. to XNUMX:XNUMX p.m

020 617 4340
On weekdays from 15.00:9.00 p.m. to XNUMX:XNUMX a.m. and on weekends

Billing and changes to owner and consumer information

Imatran Vesi invoices its customers with a paper invoice, an electronic e-invoice, an online invoice or an e-mail invoice.

Invoicing customer service tel. 020 617 4343

Telephone hours on weekdays 12.00:15.00–XNUMX:XNUMX
Email: vesilakutus(at)imatra.fi

Visiting and mailing address:
Tainionkoskentie 14, City Hall customer service point
Open Mon-Thu 9.00:16.00-9.00:15.00, Fri XNUMX:XNUMX-XNUMX:XNUMX

Technical customer service tel. 020 617 4333

• Connection agreements and connection information, maps and all (water and/or wastewater) water supply problem situations
• Work orders and other technical matters
• Open weekdays 9.00:16.00 AM–XNUMX:XNUMX PM

Email: imatranvesi(at)imatra.fi

Privacy policy for the water supply customer register