Frequently asked questions about public transport

• How can I pay for a local transport ticket?

  • You can pay for the bus ticket with a downloadable iLippukauppa card, bank card, mobile application and cash.
  • You can pay with iLipu in two ways: you can load money onto the card, in which case you can pay for the ticket with the money loaded onto the card. You can also buy a one-time or season ticket for iLipu. Through iLipu, you can also buy a ticket by email. The e-mail ticket has a QR code that is shown to the card reader in the car.
  •  Read more about local transport payment methods from this link.

• What kinds of tickets for local buses can be bought?

  • Single tickets and season tickets for 1–14 days and 30, 90 and 360 days are on sale.

  • Read more about the different ticket types from this link.

• What delivery methods can be used to buy a single ticket?
  • You can buy a one-time ticket from the car with cash or a bank card from the car, with iLipu or the PayIQ application.
  • A ticket purchased at iLippukupta can also be delivered to e-mail. The email ticket has a QR code that is displayed on the bus to the reader device. The reader device recognizes if the same code is used several times within a short period of time.
  • One-time and 1-14 day tickets can be purchased by email. 

•  What delivery methods can be used to buy a season ticket?

  • The season ticket can be bought with the iLippu card.

  • iLippu was introduced in 2021 and is the city's own ticket system. As a result, the costs of the ticket sales contracts made with different operators were reduced, which in turn has helped that there has been little need to raise ticket prices. The use of the iLippukortti is free of charge for the municipality.

  • You cannot purchase a season ticket for the PayIQ application, as the city's contract with the company that offers the application only covers a one-time ticket. Previously, the agreement also enabled the sale of season tickets to the application. The previous agreement ended in spring 2023 with the decision of the Urban Development Board. The contract was terminated because it was expensive.

• When does the ticket expire?
  • The validity of the ticket loaded on the travel card begins when you show the ticket to the card reader at the beginning of the first journey.
• My card has many different tickets, in which order will the tickets be used?
  • No priority has been defined for the products, so the card reader looks for the oldest ticket and uses it.
  • Example case: You have one-time tickets purchased in November and you buy a monthly ticket in December, so the card reader first takes the one-time tickets from the card.
• How long is my ticket valid for?
  • The balance of the travel card or season ticket you can check the validity period by registering as a user on the ilippu.fi page. 
  • Example: If the ticket is valid from 1.3 March to 31.3.2023 March 30.3, the last day you can travel with the ticket is XNUMX March. 
• My card is lost, what do I do?
  • If you are registered at the ticket office or if you know the card number, it will be easier to handle the matter. The ticket exists in the system and can be exchanged for another card. Take contact customer serviceimatra.fi (customer service[at]imatra[dot]fi). For school student cards, contact is made with the school secretary of your own school.
• Does the renewed card pay?
  • A fee of five euros is charged for renewing the iLippu card if the card is lost or if it can be determined that the card has not been stored with sufficient care or has been intentionally damaged. A damaged travel card can be exchanged for a new one at the city hall's customer service free of charge, if the damage is not caused by the carelessness of the card holder.
• Can the whole family travel with one card?
  • No, because the card is always personal.
• Can I change to another bus with the same ticket?
  • With a one-time ticket, you can change to the line you want within an hour of the start of the first journey.
• Why didn't I get on board? 
  • You remember give a stop sign in time if you want, pick up from the stop.
  • Were you at the "right" stop? Passengers will not be picked up on the outbound journey if they are going in a different direction. At the end stop, the car must be emptied of passengers, and passengers cannot be left in the car for safety reasons. Drivers have the opportunity to take a break for a few minutes at the terminus. This has been found to increase endurance at work and well-being at work.
  • Did you have trips on your travel card? Only those who have a valid ticket product for travel have the right to travel.
• Can I travel with a dog?
  • Weather. Pets travel with the paying customer free of charge. However, please make sure that the pet does not cause harm to other passengers.
• Can a bicycle be included?
  • No. We do not transport bicycles, kick sleds or similar means of transport in local traffic.
• Why is ilippu.fi not working properly? 
  • Have you tried clearing your browser cache? It could help. If that didn't help, report a problem public transportimatra.fi (public transport[at]imatra[dot]fi)

They receive school travel support

Students receiving secondary school travel support buy the necessary bus tickets themselves and apply for school support compensation from Kela afterwards. Instructions for the application: https://www.kela.fi/koulumatkatuki

iLippu service

In the iLippu service, you can see bus schedules and routes, as well as where the buses are moving now. 

Here are the instructions'

The page was updated on 29.8. at 15.40:1 p.m.: Fixed ticket products that can be purchased by email. You can buy tickets for 14-XNUMX days by email, not season tickets that are valid for longer.