Case management and archiving

Case management services handles the documentation and storage of matters handled in the city's organization and prepares the documents of trust bodies.

Case management takes care of compiling and implementing the agendas and minutes of trustee bodies and document management.

Customer service manages the city's registry, where incoming and outgoing mail is registered and forwarded as required by law. In addition, Customer Services manages the city hall's customer service and develops the city's customer service as a whole.

Health care patient documents and social care customer documents can be requested of the South Karelia welfare area (OK) of the unit to which the matter relates.