Where can I get help in emergency situations?

This is how the city communicates in exceptional situations

• The city's main communication channel in everyday life and in exceptional situations is the website (imatra.fi)
• When something special happens that has an impact on the city's services, you should actively monitor the imatra.fi website.
• Crisis communication is also done on the city's social media channels (Facebook, Twitter), if necessary in Wilma and in cooperation with the media.
• In police operations, the main responsibility is always with the police, also for communication (police.fi)
• In rescue missions, the main communication responsibility rests with the rescue service (pelastustoimi.fi)

If a power outage or a breakdown of network connections prevents the city's direct communication, you should listen to YLE Lappeenranta's broadcasts. At that time, Yle works as an information broker in cooperation with the authorities. For this purpose, you should always have a battery-powered radio available at home. You can also listen to local situational instructions via the car radio. In addition, information is shared about preparedness centers (see the next section), which can be set up in crises.

Prolonged power outage or interruption of heat distribution 

If the power outage or interruption of heat distribution is long-lasting, the city, together with other authorities, will set up an emergency center at the sports hall (Kotipolku 2).

Immediate help and advice is available there.

If necessary, the city can also use all three school centers as emergency centers.

Population shelters

Population shelters are located in the largest properties owned by the city of Imatra (e.g. educational institutions) as well as larger general shelters in Imatrankoski (center), Tuulikallio (rock shelter) and Vuoksenniska near the market. There are also population shelters in most apartment buildings built after the end of the 1950s for their residents.

When a crisis threatens, more detailed information about population shelters will be published on this website.

According to the law, protection must be able to be put into use within 72 hours of the authorities' order. For example, in apartment buildings, care must be taken to ensure that shelters can be emptied quickly if they have been used as storage.

Read more about the use of population shelters:

Preparedness and civil protection - rescue operation (What can I take with me to the civil shelter?)

Population protection - SPEK