City hall customer service

Contact

Tainionkoskentie 14, 55100 Imatra
p. 020 617 2253 
customer serviceimatra.fi (customer service[at]imatra[dot]fi)

Opening hours

Monday - Thursday 8.45 - 16.00

Friday 8.45 - 15.00

The City Hall customer service serves the residents in the following matters: 

• Advice and feedback from local residents. You can leave feedback about the city's and Imatra Real Estate and Regional Service's operations at customer service. It is also convenient to leave feedback the city's feedback channel through
• Suomi-piste remote service appointment bookings and customer service. More information about the service Imatra | Finland Point.
• Jouko travel cards and Public transport in the Lappeenranta region ticket sales and other customer service
• Ticketmaster ticket sales (including tickets for Theatre Imatra and Cultural Centre Virta). Telephone service  020 617 6647. Theatre Imatra group ticket sales theaterimatra.fi (theatre[at]imatra[dot]fi)
• Imatra water customer service (invoicing, changes of ownership), water billingimatra.fi (water billing[at]imatra[dot]fi), call service tel. 020 617 4343 (weekdays 12–15).
• Invoicing for early childhood education and morning and afternoon activities: early childhood education service secretary, tel. 020 617 1146
• Early childhood education service guidance, family daycare counselor, tel. 020 617 3353
• Reception of document orders, comments, reminders, etc. for the city
• Reception of forms for the Digital and Population Information Agency (formerly the Register Office)
• Payments for invoices sent by the city and course fees at Virta-opisto
• Picking up city forms and brochures
• Visible announcements, plans, plot divisions, etc.
• Reservations for the Blue House (Asevelitalo)
• Parking enforcement complaints
• Sale of fishing permits
• Sale of Imatra products (bean, tote bag, poster, mug, tube scarf)

In other matters, you can contact the experts in the relevant industry directly:

• Environmental action of the Imatra region customer service and advice tel. 020 617 4323 (telephone service Tue-Thu 9 am-15 pm)
• South Karelia Waste Management Authority customer service and advice tel. 020 617 4323
• Building supervision, customer service and advice tel. 020 617 111, open Tue-Thu 9 am-15 pm
• Urban infrastructure: city_infraimatra.fi (kaupunki_infra[at]imatra[dot]fi)
• Sports facilities room reservations: room reservationsimatra.fi (reservations[at]imatra[dot]fi)
• Zoning
• Land use
• Parking control: pysakoinninvalvontaimatra.fi (parking control[at]imatra[dot]fi)
• Marketing: marketingimatra.fi (marketing[at]imatra[dot]fi)
• Tourism and events: tourismimatra.fi (tourism[at]imatra[dot]fi)
• Communication: communicationimatra.fi (communication[at]imatra[dot]fi)