Information requests

Private individuals, elected officials, associations, companies, authorities and other organizations can submit information requests to the city.

The starting point of the Freedom of Information Act is that the municipality must process a request for documents without delay. The law stipulates a deadline of two weeks in ordinary cases and one month in cases requiring a more demanding search for information. Acknowledgement of receipt of the request for information and notification of the measures taken are provided to the customer immediately.

Requests for information should be submitted to the city registry office by email: registryimatra.fi (kirjaamo[at]imatra[dot]fi) or by post: City of Imatra, Registry Office, Virastokatu 2, 55100 Imatra. At the Registry Office, the information request is registered in the case management system, forwarded to the party preparing the response, and the process is initiated. The information request can also be submitted by telephone, via electronic services, or in person.

Request for information on public documents

Request for information not public documents 

Request for correction of register data

For demanding and particularly demanding information searches, the customer may be charged a fee according to the rate established by the council (does not apply to other authorities). A fee will also be charged if documents need to be copied and sent by post. The customer will be informed of this separately.

Confidential and sensitive information is delivered via encrypted email, post or in person.
 

Information request processing process in the city of Imatra